Can I stay at yo:HA hostels if I am enrolled in private educational institutions?
Yes, we welcome students from all educational institutions with relevant passes.
What kind of documents should I provide in order to book my accommodation at yo:HA?
You would need to provide us with your passport, In-Principle Approval letter (IPA) or Letter of Offer/Acceptance from the educational institution that you are enrolled in, or the student pass issued to you by the relevant authority.
Is there age limit to stay in yo:HA?
No, parents or legal guardians are required to sign the License (Tenancy) Agreement on behalf of students under the age of 18.
Are there any administrative charges for bookings?
No, there are no administrative charges for bookings but there is a one-time administrative fee payable upon check-in.
How much will the first payment cost?
1 month’s security deposit (refundable at the end of the stay) and 1 month’s advance rental.
Can I visit yo:HA hostels before I confirm my booking?
Yes, you can visit our hostels prior to confirming your booking. Viewing is however be subject to availability as there may not be any vacant rooms.
How can I pay for bookings/reservations (in Singapore) or monthly rental?
Payment can be made at our Management Office from Mondays to Fridays between 8.30 am to 4.30 pm.
How can I make payment for bookings/reservations of a bed space if I am overseas?
You can make payment via Paypal through our online booking system.
Can I cancel my booking/reservation?
Yes, but the booking fees or 1-month’s security deposit (whichever is paid) will be forfeited.
Can I amend my booking/reservation?
Yes, but it is subject to Management’s approval.
Can I change unit during my stay?
Yes, you may submit your request to our Management Office and it is subject to availability. An administration fee of SGD150.00 (before 7% Goods & Services Tax) is payable.
Can I choose the unit for my stay?
Yes, you may submit your request to our Management Office and it is subjected to availability and at an administration fee of SGD50.00 (before 7% Goods & Services Tax) is payable.
If I sign the contract for an accommodation period of six months, can I extend my stay?
Yes, please inform the Management at least 2 months before the lease ends.
What are the payment options available?
Payment can be made via cash, cheque or Network for Electronic Transfers (NETS).
Are there attached bathroom for each room?
No, we have separate common bathrooms for male and female students.
Are female and male rooms separated by levels?
No, female and males students are however housed in separate rooms.
Can I choose an all-girls/all-boys room?
It is our hostel policy that female and male students are allocated separate rooms.
Can I cook in the hostel?
Yes, you can do light cooking at the common pantry area using only the microwave and induction cooker provided.
What are the facilities/appliances available in the pantry area?
There are hot/cold water dispenser, induction cooker and microwave.
Can I put a refrigerator in my room?
Refrigerators are available in the common pantry area and hostelites are therefore not allowed to have their own refrigerator in their rooms. However, in the case of hostelites at yo:HA hostel @ ulu pandan where refrigerators are not available in the pantry area, you can purchase and put a bar fridge in your room at an additional cost of SGD10.70 per month. For yo:HA hostel @ woodlands and yo:HA hostel @ pearl’s hill, refrigerators are furnished in the apartments.
Are there laundry services available? Is it included in the monthly rental?
We have washing machines and dryers available on a pay-per-use basis. The charges are not included in the monthly rental. For yo:HA hostel @ woodlands and yo:HA hostel @ pearl’s hill, washing machines are furnished in the apartments.
Is internet access included in the monthly rental?
Yes, internet access is included in the monthly rental.
Do you provide bedding set and pillows?
No, bedding set and pillows are not provided but are available for sale at our Management Office.
Are meals provided?
No, meals are not provided.
Is there a specific timing by which I must return to the hostel?
No, there is no specific timing or curfew set for you to return to the hostel.
Can I bring visitors back to my unit?
You can bring visitors back to the hostel but they are only allowed in the common area of the hostel and are not allowed to enter our hostelites’ rooms. Kindly note that all visitors would need to register at the security post and they would need to leave the hostel premise by 10.00 pm latest.